The Curious Case of Google Hangouts History

Do you remember the post about the updated Gmail chat logs? The new interface is only displayed for Google Hangouts conversations, while the old interface is still used for Google Talk/Chat conversations.

The updated interface no longer treats chat logs like regular Gmail messages, so many features like reply, forward, label, "move to inbox" are gone. You can no longer disable chat history from Gmail's settings, but you can click "delete Hangout history" to "permanently delete all messages" in a Hangout.

Google Hangouts logs are loaded dynamically, as you can see in this screenshot. This suggests that the logs aren't really stored like standard Gmail messages.

I clicked the "print" icon next to one of my Hangouts and I was surprised to notice that the print preview page only included a few messages, not the entire conversation.

In fact, Google Hangouts logs are only displayed in the regular desktop Gmail interface. They're nowhere to be found in the "basic HTML" interface or in the mobile Gmail sites/apps, not even when you use the search feature.

Here are the search results for label:chat in the desktop interface. There are two kinds of results: conversations from Gmail Chat and Hangouts and they have different icons.

The basic HTML results only include Gmail Chat conversations:

Here's the mobile Gmail:

I disabled the conversation view in Gmail's settings to see how this affects Hangouts logs. Each reply was displayed in its own separate message, so a Hangout generated tens of message. Google Hangouts logs are unusable if you disable conservation view.

A very basic feature that worked well ever since Google Talk was launched is now broken: buggy, more limited and less useful.

{ Thanks, Katty. }

Google+ Hangouts and Phone Numbers

There's an interesting Google Settings page for phone numbers. By default, the page only includes a message that says: "No phone numbers associated with this setting."

A help center page explains that this feature will help your friends find your phone number.

"Help people who have your phone number find you on Google services and connect with you. For example, your friends will be able to start a Hangout with you by typing in your phone number. When this setting is checked, it makes it easier for people who have your phone number to find you on Google services. When this setting is unchecked, people may not be able to look up your name, photo and public Google profile (and other profile information you have shared with them) via that phone number."

It's related to the new Google+ Hangouts service, which asks users to verify their phone numbers so that the people who have their numbers could find them. Google tries to compete with services like iMessage and WhatsApp that replace text messaging.

If you confirm one or more phone numbers, the settings page will include them and you can uncheck some of them.

{ Thanks, Herin. }

Understanding Google+ Hangouts

I'm trying to understand Google+ Hangouts. It's supposed to replace products and features like Google Talk, Google Chat, Google+ Messenger and to become Google's unified messaging service.

Let's start with the name. It includes "Google+", so it looks like a Google+ feature. The product actually borrows the name of Google+'s group video chat feature.

How can you use this product? There are 5 ways: inside Google+ (replaces the Google Chat box), inside Gmail (optionally replaces the Gmail Chat box), using a Chrome extension (has already replaced the Google Chat extension and it requires Google+), an Android app (gradually replacing the built-in Google Talk app) and an iOS app (entirely new, requires Google+).

As you can see, 3 of the 5 ways to use it require Google+. You can refuse to upgrade to Hangouts in Gmail, but the Gmail Chat feature will eventually be discontinued. Probably most Android users will upgrade from Google Talk to Google+ Hangouts. The only other Google Chat clients are the Google Talk app for Windows and the chat boxes from iGoogle and orkut.

Google+ Hangouts doesn't require Google+, but most Google+ Hangouts clients require Google+. Actually there are 2 features that are somehow tied to Google+: sharing photos (they're uploaded to Google+ photos) and group chat. Here's what happens when you try to use them in Gmail, without joining Google+:

Google+ Hangouts has little in common with Google Chat/Talk, it's actually an upgraded Google+ Messenger. Hangouts focuses on conversations, not people, that's why you won't see a long list of buddies. Ideally, Hangouts lets you communicate with anyone you've added to a Google+ circle or anyone else, if you know his email address or phone number. When you open mobile clients for the first time, Google asks you to verify your phone number and that's optional.

Many people complain that Hangouts doesn't show if someone is online. Google's new service does away with busy/away/invisible/offline and has a different way to show if some is "connected": a green bar under the photo if someone can reply immediately. It only shows up if someone actually uses the application.

Hangout's tagline is "conversations come to life". Maybe because there are hundreds of emojis you can add to your messages, maybe because there's video chat, maybe because of the presence signals. "Hangouts inserts tiny little square avatars into the chat history, called 'watermarks.' These watermarks show when somebody else is typing, but they also indicate how far others have read in the conversation," reports The Verge.

Google+ Hangouts lacks many features from Google Chat: voice chat, phone calls, sending SMS, formatting tricks. You can now use keyboard shortcuts, but only for the desktop clients. Hangouts has its own Easter Eggs and they're really funny. Unfortunately, Hangouts drops support for server-to-server XMPP, it can't interact with other XMPP apps/services. It still works with Gmail Chat and Google Talk, though.

So what's Google+ Hangouts, after all? "The single communication app that we want our users to rely on," says Nikhyl Singhal, from Google. "We don't see Hangouts as a messaging product, we see it as a communication product," says product manager Kate Cushing.

Hangouts lets you decide for each Google+ circle if you want to be added to a hangout by its members or if you want them to send a request. Notifications are supposed to be synchronized for all your devices, so you only see them once, but I got multiple notifications.

Google+ is about real-life sharing, so Hangouts is built on top of the original Hangouts and Messenger features. The initial name of Google+ Messenger was Huddle, which means "draw together for an informal, private conversation".

The Talk era was about openness, the Chat era was about ubiquity, the Hangouts era is about Google+, the new Google that's all about social and mobile. From OpenSocial to ClosedSocial, from OpenMessaging to ClosedMessaging, from idealism to realism.

Google+ Hangouts SMS

Google Accounts settings page has a new feature called "SMS for Hangouts". You can "add your phone number to receive messages from Google+ Hangouts as SMS, when you are idle." Google goes on to explain that "SMS is less secure and may be less reliable than web-based communication. All messages sent by SMS are sent via your mobile carrier network, without encryption."

This features works for most of the countries where Gmail SMS is supported, but not the US. It works for India, Pakistan, Israel, Turkey, Ukraine, Congo and many other countries from Africa and Asia.

{ Thanks, Herin and Camilo. }